What does "research use only" actually mean?
It means our products are chemical reference materials intended for in-vitro and laboratory research by trained personnel. They are not drugs, supplements, or medical products, they are not approved by Health Canada or any other regulator, and they are not intended for administration to humans or animals in any form. Our full Research Use Only Notice forms part of every order.
Can you tell me how much to use, or how to administer it?
No. We cannot and will not provide dosing, administration, protocol, or any other guidance relating to use in humans or animals, and we decline all such requests. We are able to answer questions about product handling, reconstitution for laboratory purposes, and storage.
How should I store my order when it arrives?
Lyophilized peptides should be stored at −20°C for long-term storage or 2–8°C short-term, protected from light and moisture, and allowed to reach room temperature before opening. Avoid repeated freeze-thaw cycles. Product-specific conditions are listed on each product page.
Why did my peptide arrive at room temperature?
This is normal and does not indicate a problem. Lyophilized (freeze-dried) peptides are stable at ambient temperature for the duration of normal transit. Refrigerate or freeze on arrival.
The vial looks empty. Did I receive the right amount?
Also normal. A few milligrams of lyophilized peptide forms a very thin film or small cake that can be nearly invisible against the glass, and some material adheres to the stopper.
Is the packaging discreet?
Yes. The outer box does not identify the contents. Vials are sealed and individually protected inside.
How do I pay?
We accept Interac e-Transfer and cryptocurrency. Both are manual methods, so your order is confirmed once payment is received and cleared — delivery estimates run from dispatch, not from when the order was placed. Payment details are shown on your order confirmation.
How long does shipping take?
Orders placed before 2:00 PM on a business day are typically dispatched same or next business day once payment has cleared. Standard delivery is 3–5 business days; express is 1–2. Full details in our Shipping Policy.
What does shipping cost?
Standard shipping is $20 and express is $30. Orders of $150 or more ship free by standard service.
Do you ship outside Canada?
Not at present. We ship within Canada only, to all provinces and territories. Orders placed for delivery outside Canada are cancelled and refunded.
Can I return an order?
All sales are final. We do not accept returns or exchanges, and we do not refund for change of mind — once a sealed vial leaves our custody we cannot verify how it was stored or handled, so it can never go back into stock. If an order arrives damaged or incorrect, contact us within 7 days of delivery with photographs and we will review it case by case. See our Refund & Return Policy for the full position before you order.
What if my order never arrives?
If tracking shows no movement for 10 business days after dispatch, contact us and we will open a trace with the carrier. Parcels confirmed lost in transit are replaced or refunded in full.
Who is allowed to order?
Purchasers must be at least the age of majority in their province or territory and must be qualified researchers or purchasing on behalf of a research institution or laboratory. We may request verification and will cancel and refund orders where it is not provided.
How do I reach a human?
Email support@vitallabspeptides.com with your order number. We reply within one business day, Monday to Friday.