Shipping policy

Shipping Policy

Last updated: September 22, 2026

Where we ship

We currently ship within Canada only, to all provinces and territories. We do not ship internationally at this time. Orders placed for delivery outside Canada will be cancelled and refunded.

Rates

Standard shipping — $20.00 — 3 to 5 business days.
Express shipping — $30.00 — 1 to 2 business days.
Free standard shipping on orders of $150.00 or more — 3 to 5 business days.

All rates are in Canadian dollars and are shown at checkout before you confirm your order.

Processing

Orders placed before 2:00 PM on a business day are usually prepared for dispatch the same or the next business day. Orders placed on weekends or statutory holidays are processed on the following business day.

Because we accept Interac e-Transfer and cryptocurrency, payment must be received and confirmed before an order is dispatched. Delivery estimates run from the date of dispatch, not the date the order was placed. Orders awaiting payment are held, and orders subject to age verification are held until that verification is complete.

Delivery estimates

Standard delivery is 3 to 5 business days from dispatch; express is 1 to 2. These are carrier estimates, not guarantees. Weather, carrier backlogs, strike action, and remote destinations can extend them, and delivery to the northern territories and remote communities regularly takes longer than the posted estimate.

Tracking

Every order ships tracked. A tracking number is emailed to you at dispatch. If you have not received tracking within two business days of your payment clearing, check your spam folder and then contact us.

Packaging

All lyophilized material ships in sealed, tamper-evident vials, individually protected inside a discreet outer box that does not identify the contents.

Lyophilized peptides are stable at ambient temperature for the duration of normal transit, so parcels are not shipped cold and will usually arrive at room temperature. This is expected and does not indicate a problem. Refrigerate or freeze on arrival according to the storage instructions on each product page.

Address accuracy

Please check your shipping address carefully before completing checkout. Once a parcel enters the carrier network we cannot redirect it. Parcels returned to us because of an incorrect or incomplete address will be re-shipped at your cost.

Delivery problems

If tracking shows no movement for 10 business days after dispatch, contact us and we will open a carrier trace. Parcels confirmed lost in transit are replaced or refunded. Parcels that tracking shows as delivered are the buyer's responsibility. See our Refund & Return Policy for full details.